Quality
Providing quality service and deliverables to our clients and the communities we serve is of the utmost importance. To ensure quality at every level of our organization, ACS Infra has developed and implemented a Quality Management System that is based on internationally accepted ISO standards. ACS Infra’s adherence to quality includes a commitment to meeting our established requirements and continually improving the policy’s effectiveness.
This Quality Management System has been audited and certified as ISO 9001:2015 compliant by both AENOR and IQNet.
Quality Policy
ACS Infra‘s Quality Policy is based on the following fundamental principles:
including those set out in the specifications and infrastructure concession contracts, anticipating new needs and expectations to implement actions that guarantee compliance with the requirements stipulated in ACS Infra’s Quality Management System; therefore, satisfying our clients and ensuring that they continue to use our services and perceive our company in a positive light.
by improving process effectiveness and efficiency in terms of both developing offerings and managing operation of all support, strategic and measuring processes.
which ensures compliance with this policy and periodic monitoring of the established targets and indicators, placing particular emphasis on processes and the periodic evaluation of their effectiveness through internal and external audits, and on continual improvement of the effectiveness of the system through the active participation of staff and constant development of their skills.
creating a satisfactory working environment and conditions within a climate of trust and respect, checking that they have the appropriate skills to carry out the duties and responsibilities of their positions, and providing training and facilitating growth, creativity, and innovation.
to meeting the established requirements, on the basis of mutual trust and integration that generates added value for the operation of the infrastructure concessions business.
set, through planning and monitoring.
both in the operations of the concessionaire and controlling companies in which it has a stake and in internal processes, through:
- Prevention of and appropriate response to emergencies.
- Compliance with regulations.
- Reduction of work-related risks and improvement of working environments.
measuring ourselves against market standards and continually improving our processes to achieve and maintain this level.
The Chief Executive Officer considers this policy to be an integral part of ACS Infra’s business, and, therefore, a fundamental part of the entire management process, ensuring it is disseminated, understood, and complied with at all levels of the organization.
The Chief Executive Officer considers this policy to be an integral part of ACS Infra’s business, and, therefore, a fundamental part of the entire management process, ensuring it is disseminated, understood, and complied with at all levels of the organization.